Terms and Conditions

Training Methods & Ethos 

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The Scottish Dog Trainer prides itself on training which is based on modern science, and as such all our advice and training techniques are based on kind, fair and reward-based methods. We adhere to the strict code of conduct as set out by the IMDT.​ Training takes time, commitment, consistency, and patience. Implementing any training plan is the responsibility of the owner, along with the dog’s physical and mental welfare.

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The owner must recognise that the consistent role they play in the dog's learning process is integral to achieving effective results. The owner must acknowledge and agree that there is no guarantee that their dog will achieve the desired level of training, despite the best efforts of The Scottish Dog Trainer.

The owner must inform us if their dog has ever shown aggressive behavior towards dogs, other animals, or humans in any way. This must be disclosed in full before any training consultation or group class.

Health and Vaccination

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All puppies must have had their first set of vaccinations to attend group class, proof must be provided. It is important to get pups in class as soon as possible as pups aged under 14/16 weeks are in a critical window of their early development and socialization is required for their future behavior.

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All other dogs should be vaccinated and in general good health, if your dog has been unwell or has been in contact with another dog infected with a contagious disease such as kennel cough, please contact us directly for further advice before attending class. ​

Payments

All payments must be before classes or private training can commence. All training packages must be completed within their designated period allocated from the date of booking. Travel costs may apply depending on the location although you will be advised of this before any booking is confirmed. 

Cancellations and Refunds

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Group classes are non-refundable once booked, we are also unable to offer any refunds for missed classes, however, The Scottish Dog Trainer will endeavour to help you catch up during the next class, you will also receive relevant training notes via WhatsApp or email whether you attend or not.

Refunds cannot be given after a training package or block class booking has been made. Exceptional circumstances will be considered on a case-by-case basis. All other cancellation and refund requests are at the discretion of The Scottish Dog Trainer.

​The Scottish Dog Trainer reserves the right to cancel training sessions up to the point of commencement due to adverse weather conditions, trainer illness or any other reasonable circumstance. In the case of an individual or advance-paid sessions, we will mutually agree with the owner/s alternative dates and times.

The Scottish Dog Trainer reserves the right to ask any owner and dog to leave a group class if it is deemed that their dog is a danger to the other dogs or owners within the class or the owner has failed to disclose vital safety information before a session. 

Marketing 

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Photos are occasionally taken during training sessions, these may be used by The Scottish Dog Trainer for marketing, should you not want images of your dog to be used please inform us. Video is prohibited.

All training hand-outs, both digital and print, and any other material given to you are under copyright to The Scottish Dog Trainer and are not to be used or photocopied for your gain other than training your dog(s). You cannot pass these on to other members of the public without our permission.

Privacy Policy

The Scottish Dog Trainer is very committed to protecting your privacy. We do not share your information with any third parties, EVER, we only use the information we collect from you lawfully and in line with GDPR. Information we collect from you is recorded so that we may process your booking and inform you of relevant services in the future. Booking with us constitutes acceptance of all our terms and conditions.

Disclaimer

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The Scottish Dog Trainer will make every effort to ensure the safety of both owners and dogs in our private and group dog training sessions. By making a booking with The Scottish Dog Trainer you are accepting that participating in an activity with dogs, children and adults pose a risk of injury to yourself and your dog, and you agree to indemnify The Scottish Dog Trainer for all personal injury and damage to property while attending training sessions. You agree to assume all responsibility for any risks, injuries, and damages, known or unknown, that might occur as a result of your dog attending such classes. You also agree to make any person who accompanies you to the session(s), or who enters your home or garden when training is taking place aware that they do so at their own risk. You understand and accept that your dog (and their behaviour) always remains your sole responsibility.